Privacy Policy

Effective Date: 20 August 2025
Last Updated: 20 August 2025

At New Case Pty Ltd (“we,” “our,” “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, subscribe to marketing, or otherwise interact with us.

1. Information We Collect

We may collect the following types of personal information:

Personal details: Name, billing and shipping address, phone number, and email.
Payment information: Processed securely via third-party providers (we do not store full credit card details).
Account details: Login information and order history if you create an account.
Website usage data: Information collected through cookies, IP address, and browsing behaviour on our site.
SMS data: Phone numbers provided when opting in to receive SMS messages from us.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Communicate with you about your orders, products, and promotions.
Send SMS notifications if you have opted in.
Improve our website, services, and customer support.
Comply with legal and tax obligations.

3. SMS Abandoned Cart Messaging

Our website uses cookies and plugins to help track items you put into your shopping cart, including when you have abandoned your cart. If you have opted in to receive SMS, this information may be used to determine when to send cart reminder messages via SMS.

4. Third-Party Data Sharing

We do not sell or rent your personal data. We may share your information with trusted third parties such as:

Payment processors (e.g., PayPal, credit card providers).
Shipping and logistics partners (e.g., Australia Post, Aramex).
Service providers that help us operate our website and marketing tools (e.g., BigCommerce, Klaviyo).

SMS opt-in data and consent are excluded from any third-party sharing. This information will not be shared with non-affiliated third parties.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

Enable shopping cart and checkout functionality.
Analyse traffic and improve site performance.
Provide personalised advertising through platforms such as Google and Facebook.

You can manage or disable cookies in your browser settings, but this may affect site functionality.

6. Location Tracking and Location-Based Services

If we use location tracking or location-based services, we will only collect and use that data for the purpose of improving our services (such as directing you to local shipping options). Any such collection will be clearly explained at the time of consent.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

8. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

Access and request a copy of your personal information.
Request correction of inaccurate or outdated information.
Opt out of marketing communications at any time by clicking “unsubscribe” in our emails or replying “STOP” to SMS messages.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

New Case Pty Ltd
Email: info@newcase.com.au
Website: https://www.newcase.com.au